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Do you have your first handset in your hand and now wondering the next step? Without being set up the handsets do not know the channels and users they need to be able to communicate with.

Update and Charge

It is important to update your new handset and give it a full charge by following the instructions below:

Whilst you’re waiting you can watch our set up tutorial to give you a step by step guide to setting up handsets.


Put your handset on charge and switch on.

Find and start the BroadNet app if it is not currently running.


On the main screen press and hold the BroadNet title bar until the screen changes for BN220 and non-touch screen press the HASH # key to enter settings


On the BroadNet PTT menu press “Update” and agree to the updates.

Unable to Update BroadNet App

For you to be able to update the BroadNet App you will need to have either a working SIM installed or be connected to WiFi. Another reason why an update may not happen is because updates from an “Unknown source” is disabled. To check this please:

  1. Exit from the BroadNet Applicant
  2. Click on the Android Settings Icon
  3. Find and Click the Security option
  4. Click “Unknown Source”
  5. Exit Android set up and enter the BroadNet App

You should now find you can update the application. If you are still having problems please contact BroadNet Customer Service.

Setting up the Users and Channels

While you are giving your handset its first proper charge there are a few things you can set up while you wait. Channels and users need to be created using our Portal:

  1. Navigate your favourite browser to and click the sign up link
  2. Please now enter your email address and password. Please use a valid email address as the system will need to use this occasionally to send you payment details
  3. Once your account has been created you will be automatically logged in. Click the “Add Organisation Details” button.

There are two screen for sitting up your Organisations. The Initial screen you will be taken to allows you to set up your subscription details and Dispatch Details. However for the initial setup we just needs some handsets and channels defined.

Using the Setting Menu found at the top of the screen click Handsets.

You will see something very similar to the screen above. On this screen you will be able to:

  1. Create your Users for Handsets
  2. Create your Channels
  3. Assign users to Channels (needed for a User to Speak on the Channel).
  4. When you have changes you will often see:

You will need to wait for this message to disappear before changes are reflected on the handsets (please allow 10 minutes).

QR Codes

For handsets with cameras, it is easy to set up your handset by using the QR code generated by the Portal. 

As can be seen, the user’s table has a small QR Code icon, click on this to bring up the Network ID information you can use the camera on the handset (if it has one) to scan the QR code to set up the handset,  for handsets without cameras or touch screens you can enter the Network ID by typing in the alphanumeric code or the numerical code underneath. 

For BN220s and other non-touch screen handsets, you can enter the numerical net ID under the QR code.

Setting Up the Handset (BN01)

Setting up the BN01 (and other phones with a camera) is easy to set up. Still in the portal you can click the QR code icon in the users table to display a QR code for that user. On the phone:


Open the BroadNet App on your phone.

Press and hold the where “BroadNet” is displayed in the title bar of the app for BN220 press the HASH key.


This will take you to the “BroadNet PTT menu”

Press “Set user”.


Press “Scan QR”.

Once your camera has switched on, point it at the QR code you displayed earlier.
For BN220 type in the numerical Network ID number
Once recognised your phone will beep and start to set itself up.


Give the handset a few minutes to set itself up and connect to the server. Click the Channel button and select a channel you have previously created.

Once you have two handsets on the same channel you will be able to talk by pressing the PTT button of the handset.