This article has depreciated. You can find a newer version here.

This page will show the life cycle of an Incident. For now it shows how to assign an incident and will be expanded on. If you cannot see the help you require please raise a ticket on our help desk for assistance.

Creating an Incident

To create and Incident click on the “Create Incident” button and fill in the required information.

Assigning an Incident

Clicking on the “Assign” button will allow you to assign an Incident to a handset, or all the handsets on a particular channel. The image below shows that both terminal1 and terminal2 have been assigned to the Incident however only terminal1 has read the incident.

Receiving an Incident

Receiving and responding to an incident via a handset.

Hold the “Status” button to view the incident list.

Click on the incident you wish to reply to.

If you wish to accept the Incident, click “Accept”.

To notify Dispatch that you can’t respond to the incident, click the “Reject” button. This will set your status to “Busy”.

To switch back to “Available” from “Busy”, tap the “Status” button on the home screen.

Select “Available” from the list.
This will set your handset back to a state where it can respond to Incidents again.