The boring but important legal bits

Terms & Conditions

Use of personal data – Broadnet Apps and Software Smartphone products:
Any data sent by any Broadnet app will be stored securely and not disclosed to any third party.
It will only be used for the operation of the App features and security – eg to provide sms features with lost passwords.
It will be retained for a period of 6 months after you cease to use the service and securely deleted. The data that can be sent is limited to device telephone (sim) number, IMEI number of device and the NETID. Also any telephone number sent can be used with your permission for additional features that are being developed which you will have the opportunity to opt into. If you do not wish your device (sim) card telephone number to be sent, select NO when asked when the App or Software product is installed. 

Terms of use
By accessing and using the BroadNet Communications Systems (BCS) you agree to abide by our terms of use:

(BCS) accepts NO responsibility for the contents of the audio that’s transmitted from one person to another, we set out guidelines to our customers and make it clear that they are to abide by UK or your country’s Laws relating to communications.
(BCS) accepts NO responsibility for any loss, damage or injuries as a result of an outage (loss of communication) for any reason whilst using our system.
(BCS) accepts NO responsibility for the contents and or nature of any audio that’s transmitted via our system.

  • DO NOT USE (BCS) for advertising
  • DO NOT USE (BCS) to offend other users
  • DO NOT USE (BSC) for illegal purposes
  • DO NOT USE (BCS) to promote political propaganda
  • DO NOT USE (BCS) to relay or repeat any government systems (unless you have permission to do so)
BroadNet gives people a tool to communicate with each other, “freedom of speech”
allows them to talk to each other. Abuse of third parties by any user or organisation will
not be tolerated:

Please be courteous, legal, and non-offensive.
You must abide by the communications laws relating to your country (BCS) accepts NO responsibility if you breach this.

Channels and Free Channels:
Free EMG Channels will be used to share information between organisations for example weather conditions, traffic issues, and other relevant information, using these Channels for anything other than this information lays at the users risk of information not being passed on and BroadNet Communications systems Ltd accepts no responsibility if this happens.
BroadNet will have no control over the free EMG network, which is run by volunteers, or its content and will not be in a position to actively monitor the Channels, therefore BroadNet has no responsibility over it or the communications made through it, any breach in data protection will lay with the users and not BroadNet.
BroadNet offers the Channels free to users as a tool to share information it’s not designed to act as an emergency dispatch system for any single user or organisation.
Responsibility lays with the users to have their own emergency procedures in place and not use BroadNet free EMG channels for this purpose.
BroadNet accepts no responsibility for any loss, damage, death, injury, caused by using these or any other Channels on the system.
BroadNet Communications Systems Ltd is not an emergency service nor can it be relied upon to connect all users at all times, factors such as network outages or loss of signal are not the responsibility of BroadNet Communications Systems.

BroadNet Data Protection Rules
Accessing the system using unauthorised or 3rd party software or in any manner other than through BroadNet Software or otherwise approved software is STRICTLY PROHIBITED and will result in an instant lifetime ban and could result in prosecution. 
For the security of our users the system is digitally designed to keep all channels separate from each other, only registered users of a said channel can access the said channel, The system will not allow users to monitor/listen to another users channels unless those channels have been specifically shared with those users.

Attempting to monitor or digitally decoding other users’ channels without permission is forbidden and unlawful. 
If you are found to be trying to gain access to channels you are not authorised to use or monitor, for instance you are not a registered user of that company or organisation and or have no permission from the company or organisation you are trying to access, we will assume this as an unlawful cyber-attack on our servers and that you are knowingly trying to gain information (that may be sensitive or restricted to the public) for illegal purposes, such as recording, sharing, modifying, broadcasting, posting on social media, etc, we will not hesitate to pass your details to the relevant Police Cyber Crime Unit for the consideration of prosecution for unlawfully gaining or attempting to gain access to secure private servers by means of hacking, using unauthorised software, code breaking, digitally decoding etc, any user found to be breaching this will result in a ban and also information of the user including name, address, IP Address(s)

  • DO NOT Attempt to Monitor any other channels other than your own.
  • DO NOT Attempt to Record any other channels audio other than your own.
  • DO NOT Attempt to Release audio from any other channels on social media (Facebook, Twitter, YouTube, etc) unless you have permission from the channel owner.
If you have purchased a handset from BroadNet and are issued with a ban for a breach of our rules you will also forfeit the right to any refund.

BroadNet reserves the right to ban anyone who abuses the system without notice.

The BroadNet logos and BN logos are protected by copyright under UK / EU Law, any use without permission could result in prosecution.
BroadNet assumes the right to use customers logos on our website / System unless told otherwise.

Warranty, Returns and Refunds

Warranty – Hardware and Software Faults
All our handsets come with a standard 3 month warranty from point of purchase, this includes hardware and software, we do from time to time do “over the air updates” if it is found that one of these updates has a fault or the hardware has a fault then BCS will endeavour to put this right as soon as possible. Our standard SLA for initial response to a support email is 8 working hours.

If BCS cannot fix the fault, then as long as the item is within the 3 month warranty period BCS will replace the item for the same or similar item on return of the faulty unit to us.

After 3 months has passed we can offer to fix faulty handsets for a fee, please contact

Refunds – Item No Longer Required 
Please ensure that the product is right for you and your needs, each order is customised and programmed to individual customer requirements primarily from the manufacturer with versions of software and other technology inserts, and secondly by ourselves at point of supply. Therefore, once an order is placed we cannot refund such an order if it is no longer required without charging a 20% restocking fee. We will only refund/replace a device which maybe faulty upon opening the product, or for software/hardware faults that develop within the 3-month warranty. Devices which are dropped, broken or made unusable by the customer are not covered in this refund or replacement process.

BroadNet communications systems ltd reserve the right to refuse any refund or replacement if it is believed to be a fraudulent claim.  All devices supplied by BCS have individual serial and IMEI numbers which are recorded at the point of dispatch.

Several types of goods are exempt from being returned.
There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
  • A 20% restocking fee will apply on all items returned not in a sealed state.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 24 working hours of receipt of the item. Please note that it can take 5-7 days for the funds to appear back in your account due to the payment processors standard fraud checks.

Late or missing refunds (if applicable)
If you haven’t received a refund after 7 days of our notifying you, then please contact your credit card company, it may take some time before your refund is officially posted.

If they have no record of the refund return please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, you must first send us an email at in order to create a returns note, This can only be done within 28 days after the purchase date and we may exchange like for like meaning you may not get a brand new product in return.
Our standard 3 month warranty will apply to the exchanged product

Shipping to us
To return your product, you should send us an email first to for instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item with a value of over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping from us
Delivery is by courier service (tracked) it can take up to 28 days from payment for us to build and configure your radios and your network. We can deliver world-wide but if you are outside the UK you need to ask us for a quote before ordering.


Payment must be made at time of purchase using in GBP.


All our store and subscription transactions are managed by a secure third party online payment service. Alternatively, we can invoice you directly with our bank account details for BACS payment

“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”

Company Registered office

Do not send products here, please contact us if you need to send us something physically.

BroadNet Communications Systems Ltd
34 Bower Mount Road
United Kingdom
ME16 8AG
Switchboard +44(0)333 9397989

Registered Ltd Company No. 9608358 In England and Wales

VAT Registration Number – 318086793

HMRC (Economic Operator Registration and Identification) number GB024575229000