BroadNet Help

Start communicating today
Get connected with a trial of BroadNet Dispatch and PTT.
Get Started

Modifying Your Subscription

BroadNet's subscription handing scales effortlessly to meet your needs.


1.

To update your subscription, first navigate to the Subscriptions section of the BroadNet Portal.

Here you should see two orange boxes that detail your Current Allowance (how many subscriptions you have). These will be at NONE if you haven't set any subscriptions up yet.

To set up a subscription, click on Click to Start under PTT (standard Push To Talk subscription) or CSN (BroadNet's Critical Services Network).


2a. PTT Upgrade

In the PTT Subscription Upgrade page, you can now enter the total number of PTT subscriptions you need. (e.g. If you need 7 terminals working, you'll need 7 subscriptions).

If you already have subscriptions and are upgrading or downgrading, please remember to enter the new total number of subscriptions you require. (e.g. Currently running with 7 subscriptions but need to add 3 more, you would enter 10 as the new total).

To continue, click Setup Payments.


2b. CSN Upgrade

In the CSN Subscription Upgrade page, you can now enter the total number of CSN subscriptions you need. (e.g. If you need 7 terminals with CSN, you'll need 7 subscriptions).

If you already have subscriptions and are upgrading or downgrading, please remember to enter the new total number of subscriptions you require. (e.g. Currently running with 7 subscriptions but need to add 3 more, you would enter 10 as the new total).

To continue, click Setup Payments.


2b. (cont) CSN Delivery Details

If this is your first time setting up CSN with BroadNet, you will now be presented with a popup asking for details on where to send your CSN SIM cards.

Please fill in this form and then click 'Save CSN Delivery Details'.



3.

You will now be directed to confirm pay for your new subscriptions through Stripe.

At BroadNet we value your security, and do not store any card details - all payment handling is done through Stripe.


4.

Once your payment has been completed and processed, your Current Allowance should update to reflect your new subscription totals.

Now you have your subscriptions set up, you may also want to look at:

How Modifying Your Subscription Affects Your Bill

Monthly Fees

When purchasing subscriptions for PPT accounts, all subscriptions are paid for in advance through Stripe in what's called a Continuous Payment Authority. This means that BroadNet is authorised to take money from your account through Stripe every month in accordance with your subscription plan (For security reasons, BroadNet does not store your card details).

Payments are therefore handled automatically, but subscribers will receive periodic emails from Stripe and BroadNet whenever payments occur.

If no changes in the amount of subscriptions have been applied to your account by the end of the month, the amount charged (barring any rates changes) will remain the same.


Increased Number of Subscriptions

When adding new subscriptions to your current plan, you will need to pay for the updated subscription plan immediately. Your new subscriptions will only be available once payment has been received.

This action will also move the renewal date of your plan to the date that you update the plan on.

In the example above, the amount of handsets has been increased from 10 to 20 exactly halfway through the month*, so the subscription update payment charges the customer based on how far through the month the subscription was changed.

The amount to be paid on increasing the number of subscriptions is worked out like this:

Charge for total number of new handset subscriptions added + (Charge for original number of handset subscriptions, minus amount of subscription time remaining from previous payment)

*Price is calculated from the point in time between payments that the subscription was changed, it's unlikely that this will occur precisely halfway through, but it makes for a nice round number for this example. Prices shown in these examples are not representative, and are for demonstration purposes only.


Decreased Number of Subscriptions

As before, if you modify your subscription to decrease the total number of handset subscriptions, your next bill will be modified accordingly.

In this example, the amount of handsets has been decreased from 10 to 5 exactly halfway through the month. Next month's bill will reflect this by subtracting the amount of subscription time for handsets that you have cancelled from your next payment.

Charges should work out like this:

Next month's subscription - (Charge for total number of handset subscriptions removed, divided by how much of the previous month the handsets had not been charged for).


If you have any questions about your bill, please do not hesitate to get in contact with us. BroadNet does not store your payment details. Prices shown for demonstration purposes only and are not representative of live subscription rates.