In the Dispatch Incident Tracker, there is a table of timestamps recording when certain criteria of the incident had been met. This is defined by the different states a terminal user responding to an incident will go through.
ALC: Allocated. The incident has been allocated to users and is awaiting someone to accept it. (Automatic).
DEP: Deployed. A user has accepted the incident and is now on their way to the incident location. (Automatic on accept).
ASC: At Scene. The user has arrived at the incident location and is now dealing with the incident. (User must set status manually or can be set by dispatch).
CLS: Cleared Scene. The user has finished dealing with the incident and is now ready for redeployment. (User must set status manually or can be set by dispatch).
Below the timestamps is the notes feed, documenting the status changes made by the terminal user or dispatch, along with any notes posted on the incident itself by either party.
This information (including the timestamps) will remain in the incident tracker until the incident is removed/deleted from dispatch, after which this information will no longer be available.
If record keeping and managing your historic incident data is something you require, BroadNet's Dispatch Analytics is what you're after.
The Analytics extension allows for detailed review of all previous and in-progress incidents across all operations under your control
Going column by column left to right:
On the right, we also have a graph for the average response and call times for all incidents listed, along with a list of all events underneath which, when clicked, will show only incidents assigned to the chosen event (the graph will change accordingly).
Each incident in the list can be clicked on to bring up the statistics for that specific incident, along with notes and any other information available.