Manuals

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This article assumes you have completed the following: Terminal Default Settings, GPS Settings

SOS System

The little red button that could save your life.


This article covers the setup and use of the BroadNet terminal emergency alarm system. The basic principle of this system is if a terminal users requires emergency assistance they can press the SOS button on their handset. Pressing this button alerts the dispatch operator and any other designated emergency responders.



This system is self-contained and is not connected to any actual emergency services, however we do recommend it is not used lightly (even if just because the emergency alert is very loud).

Please refer to your handset manual to identify your specific model’s SOS button, although it is usually smaller than the standard PTT button, red/orange, or marked ‘SOS’.

Enabling SOS on a handset


1.

To enable the SOS system on your handset, first press and hold on the top bar of the home screen.


2.

Now press "Options".


3.

Scroll down to find "Enable SOS" and tick the corresponding box to turn SOS functionality on.


4.

Alternatively, SOS can be enabled via the Terminal Default Settings found in the Terminals section of Dispatch.

For more information, see Terminal Default Settings.


5.

Pressing the SOS button now will set your handset status to EMG (emergency) and will alert the dispatch operator via an alarm sounding and flashing your handset panel.

The emergency alert can be cancelled by you or the operator by setting your status to something other than EMG.

For more information on user states, see: Incident Allocation Tracking and Custom Handset Statuses.

Enable Automatic Incident Creation


1.

Enabling automatic incident creation on pressing the SOS button is exactly what it sounds like. With this enabled, any time the SOS button is pressed, an incident will be created that can be assigned and responded to just like any other incident.

To enable this function, head to the Dispatch section of the BroadNet Dispatch Portal, and click 'Edit' on the summary panel.


2.

Now tick the box next to "Incident on EMG".

Then click "Update Organisation".


3.

Now whenever the SOS button is pushed on any handset in your organisation, an incident will be created. This incident can be dealt with just like any other incident.

For more information on incidents, see Incident Creation and Allocation.

Enable Notifying other Handsets


1.

This option enables sending an alert to all handsets in this organisation when the SOS button has been pushed.

To turn this on, navigate back to your terminal settings as described in the first section of this article, and scroll down to "SOS to handsets".

For this setting, ensure the box is not ticked and the tooltip reads "Send SOS to handsets".


2.

Alternatively, this can be enabled via the Terminal Default Settings found in the Terminals section of Dispatch.

For more information, see Terminal Default Settings.


3.

Now when the SOS button is pressed, all active handsets in your organisation will be alerted that someone needs urgent assistance.

Turn on Tracking during Emergency


1.

This function allows for tracking a user's movements to be automatically switched on during an emergency.

To enable it, head back into the handset options menu and scroll down to "Off GPS till SOS" and tick the box next to it.


2.

Now when a user presses the SOS button, their movements will be tracked on the dispatch map until their status is changed from EMG.

Sending an SMS


1.

The emergency system also offers an SMS functionality which will send a text message to a designated number when the SOS button is pushed. This system relies on both the sending and receiving handsets having SMS SIM cards.

To enable SMS SOS, head into the handset options menu and scroll down to "EMG SMS no.".


2.

Enter the number you wish to send SOS texts to in the window that pops up, then press 'OK'.


3.

Alternatively, the recipient SMS SOS number can be designated via the Terminal Default Settings found in the Terminals section of Dispatch.

For more information, see Terminal Default Settings.


4.

Now when the SOS button is pushed, the designated SMS SOS receiver will get an SMS text alerting them that a user requires immediate assistance.